Privacy policy

Effective Date: 24 September 2025

At Soft N Sole (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information in accordance with the laws of Pakistan, including Article 14 of the Constitution (Right to Privacy), the Prevention of Electronic Crimes Act 2016 (PECA), and the forthcoming Personal Data Protection Bill.

This policy explains how we collect, use, store, and protect your data when you visit our website https://softnsole.com/ or purchase from us.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, phone number, email, delivery address (for order processing and communication).

  • Payment Information: Processed through secure third-party payment gateways. We do not store full credit/debit card details.

  • Usage Data: IP address, browser type, and device information for analytics and to improve our services.

2. Purpose of Collection

Your information is collected for:

  • Processing and delivering your orders.

  • Providing customer support and responding to queries.

  • Sending order confirmations, shipping updates, or service-related notices.

  • Improving our website, services, and user experience.

  • Compliance with Pakistani laws and regulations.

3. Legal Basis for Processing

In line with Pakistan’s evolving data protection framework, we process your data based on:

  • Your Consent (when you place an order or sign up for communication).

  • Legitimate Interests (to operate our business and deliver products).

  • Legal Obligations (when required by Pakistani authorities or under PECA).

4. Data Sharing & Disclosure

We only share your information with:

  • Delivery and logistics partners (to ship your orders).

  • Payment service providers (for secure transactions).

  • Authorities if required under Pakistani law (e.g., court orders, regulatory compliance).

We do not sell or rent your data to third parties.

5. Data Security

We use technical and organizational measures to protect your personal data, including:

  • SSL encryption on our website.

  • Secure servers hosted with trusted providers.

  • Limited access to personal data within our team.

6. Data Retention

  • Order-related data: Retained for up to 5 years for accounting and tax compliance.

  • Marketing and newsletter data: Retained until you unsubscribe.

  • Other data: Deleted when no longer required for the purposes collected.

7. Your Rights (Under Pakistani Law)

You have the right to:

  • Access your personal data.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your data (where applicable).

  • Withdraw consent for marketing communications.

To exercise your rights, please contact us at softnsoleofficial@gmail.com

8. Children’s Privacy

Our services are not directed towards children under 13 years of age. We do not knowingly collect data from minors.

9. International Transfers

If your information is stored or processed outside Pakistan (e.g., on cloud servers), we ensure appropriate safeguards are in place to protect your privacy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can reach us at:

📧 softnsoleofficial@gmail.com
📞 03122001995