Refund policy

Effective Date : 24 September 2025

At Soft N Sole, we value your trust and want you to shop with confidence. If you are not fully satisfied with your purchase, our Return & Refund Policy will guide you through the process.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is unused, unworn, and in its original condition.

  • The product is returned in its original packaging with all tags, labels, and accessories.

  • The return request is made within 7 days of delivery.

2. Non-Returnable Items

The following cannot be returned or refunded:

  • Products damaged due to misuse, improper care, or customer negligence.

  • Products without original packaging or missing accessories.

  • Sale, clearance, or discounted items (unless defective or damaged).

3. Return Process

  • To initiate a return, please contact us at:
    📧 softnsoleofficial@gmail.com
    📞 03122001995

  • Once your request is approved, you will receive instructions on how to send the product back.

  • The customer is responsible for the shipping cost of the return, unless the product was defective or the wrong item was sent.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 working days via your original payment method.

  • Delivery charges (if any) are non-refundable.

5. Exchanges

  • If you need a different size, color, or replacement product, you can request an exchange within 7 days of delivery.

  • Exchanges are subject to product availability.

6. Damaged or Wrong Products

If you receive a defective, damaged, or incorrect product:

  • Report the issue within 48 hours of delivery with photos/video proof.

  • We will arrange a replacement at no additional cost.

7. Contact Us

For returns, refunds, or exchange assistance, reach us at:

📧 softnsoleofficial@gmail.com
📞 03122001995