Terms of service

Effective Date: 24 September 2025

Welcome to Soft N Sole (“we,” “our,” “us”). These Terms of Service govern your use of our website https://softnsole.com/ and all related services. By accessing or purchasing from our website, you agree to these Terms. Please read them carefully.

1. Use of Website

  • You must be at least 18 years old or using our services under the supervision of a parent/guardian.

  • You agree not to misuse our website, attempt unauthorized access, or use it for unlawful purposes under Pakistani law.

2. Products & Orders

  • We make every effort to display product images and descriptions accurately. However, slight variations in color or design may occur.

  • Placing an order means you are offering to purchase a product subject to availability and acceptance by us.

  • We reserve the right to refuse or cancel orders in case of stock unavailability, pricing errors, or suspected fraud.

3. Pricing & Payments

  • All prices listed on our website are in Pakistani Rupees (PKR) and include applicable taxes (if any).

  • Payments are processed securely through our trusted payment partners.

  • We do not store your complete credit/debit card details.

4. Shipping & Delivery

  • We deliver across Pakistan through reliable courier services.

  • Delivery timelines are 3–7 working days, depending on your location.

  • Any delays due to courier issues, strikes, or unforeseen circumstances are beyond our control.

5. Returns & Refunds

  • We offer returns and exchanges within 7 days of delivery if the product is unused, undamaged, and in original packaging.

  • Refunds (if applicable) will be processed through the original payment method.

  • Shipping costs are non-refundable.

  • For more details, please review our Return & Refund Policy.

6. Intellectual Property

  • All content on Soft N Sole , including text, images, logos, and designs, is our property and protected under applicable copyright and trademark laws of Pakistan.

  • You may not copy, reproduce, or distribute our content without permission.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the value of the product purchased.

8. Privacy

  • Your personal data is handled according to our Privacy Policy, which complies with Pakistani laws including PECA 2016 and evolving data protection regulations.

9. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Pakistan.

  • Any disputes shall be subject to the jurisdiction of the courts of Pakistan.

10. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with the revised effective date. Continued use of our website means acceptance of the updated Terms.

11. Contact Us

For questions or concerns about these Terms of Service, please contact us:

📧 softnsoleofficial@gmail.com
📞 03122001995